Profile Requirements

• 2 to 4 yrs of experience (customer support).
• Good interpersonal skills, an ability to collaborate with internal stakeholders and end customers.
• Good at logical and analytical skills.
• Experience in Excel is a must.
• Prior experience working with SaaS software & HR software would be a plus.

Role and Responsibility

• Diagnosing, troubleshooting problems and identifying solutions to resolve customer issues.
• Work with engineering team to proactively reduce the support tickets.
• Conducting and sharing results from support service and operation performance reviews.

Education

• Bachelor's degree or equivalent
• Exposure to HR suite product (preferred)