Home | Resources | Case Study

Automating Employee Performance Management and Creating peopleMAGIC for Capita

– Case study by Uma Rajavelliah

Capita is a leading provider of business process management and integrated professional support service solutions. This global organization operates with a work force of 75,000 dedicated professionals across UK, Europe, South Africa and India. Capita was doing its Employee Performance Appraisal through Excel based manual process which was time consuming and they realized that there is an immediate need for automation. They wanted to implement an automated Performance Management Solution that facilitates periodic employee reviews instead of single time annual review. The management & HR leadership wanted to ensure that one-on-one meetings with managers happen for all employees. But they did not just want to replicate the manual process in the system. Rather, they wanted the employees to believe that they have a proper system in place to carry out the review process.

Know how Periodic Reviews Benefit Financial Corporations

– Case study by Uma Rajavelliah

Our Customer, a Financial Services Company has been providing financial products and services to people for more than 30 years. They administer 401(k) plans for more than 190,000 participants, 7,000 financial advisors and manage more than $3 Billion in retirement assets. Our customer is a seven time winner of BLUE RIBBON award from the U.S. Chamber of Commerce and the winner of the BEST FINANCIAL SERVICES Call Center – 2010 from the American Business Awards.

Go Digital with Synergita Talent Management Solution

– Case study by Uma Rajavelliah

Our customer is a healthcare management company based out of Dallas, Texas, and the health workers extend their health care services across seven counties in the USA. Our customer managed all their employee talent information using spreadsheets, physical hard copies, and sometimes their primary memory to store, track and recollect information. Their manually maintained system was fragmented and thus, it became a daunting task to keep track of ever changing employee information (personal details, organization details, license details, etc.). HR was spending lot of time and effort in managing this information. They wanted to move out of the complex spread sheets to a completely simpler and an easier system that can delve into their typical organization structure to cater to their needs. They expected the system to be simple and house facilities that can be customized with changing business needs, with time, without having to revamp the basic framework model.

Performance Management Challenges in Hotel Industry

Radisson Blu Airport GRT, is a leading five-star hotel in Chennai. In 2010, the hotel was listed among the top ranked hotels by Expedia Insiders’ Select 2010. There are around 250 employees working in this Hotel and includes managerial staff, bearers, House Keeping staff, security guards, etc.  Radisson Blu GRT emphasizes on employee empowerment and uses this as the key to attain customer excellence and business excellence.  This reflects in several activities like Employee’s Passport to Success, Bravo awards, etc.  Radisson Blu GRT uses Synergita software for employee continuous feedback and talent development.

Leveraging Employee Performance Management for Business Excellence

Secova (an acronym for Service is Our Core Value), is an ISO/IEC 27001:2005-certified firm based in Newport Beach, California. With delivery centers in California, New Jersey, and Chennai, India. Secova provides customized solutions for the administration of employee benefits and human resources that include the technology to enroll in benefits, a 24/7 live answer call center, eligibility management, and billing management. Since its inception, Secova has worked with Fortune 500 companies, mid-size corporations, multi-employers, and state and local governments. Secova uses Synergita for their Employee Performance Management Software.

Aspire Systems – Leading IT Services company

Aspire Systems is an IT services company specializing in outsourced product development with office in US, UK, Dubai and India. Aspire grew 300% within the frame of 2007-2012 and currently employees over 1000 people. It has been rated as one of the “Best Companies to Work for” by Great Place to Work Institute for 5 consecutive years. Aspire uses Synergita as the central employee information repository and talent management software. Synergita acts as a central foundation software for other systems like leave management, project management, etc. Aspire uses Synergita extensively for their performance management, leadership development, etc.