Remember a few years ago when almost every business was proud to put their customer first – claiming to be “customer-centric”? Well, as time (and company objectives) changed, all those customer-obsessed companies are now becoming employee-obsessed. Why? It’s simple. They realise the value of their employees and the effect it has on their customers. At the end of the day, everything from workplace culture to profits and growth is directly impacted by how productive, efficient, and engaged employees are at work. 

Business leaders and human resources (HR) professionals are already challenged to keep employees engaged and aligned with corporate goals at every level. Add the pandemic to the list, and you have got yourself a corporate pandemonium. The pandemic has significantly altered the employee experience, leaving employees struggling to comprehend their new working conditions and forcing management to come up with fresh ideas for retaining them.  

Hence, the employee experience can no longer be an afterthought. With shifting corporate scenarios, the employee experience has to be a top priority.  

Why Employee Experience Tools are so Important

Currently, companies are dealing with a mass exodus of tired and worn-out employees considering their choices and wondering what the point of work is. By addressing the needs and feelings of employees carefully, organisations may be able to provide positive employee experiences (EX). 

How an employee perceives the company mission/brand/culture is influenced by the sum of all the emotions in their employee experience journey. These emotions directly impact employee development, performance, and retention. It may also influence the employee’s decision to return to a former employer or recommend the company to other highly talented individuals. 

After all, positive employee experiences cultivate invaluable brand ambassadors even after employees have left your company. For example, employees who say they had a positive employee experience are 16X more engaged than those who said the opposite and are 8X more likely to want to stay at a company. 

However, providing a positive employee experience is more than just lip service. It calls for a major shift from the conventional top-down strategy. By learning how employees see their journeys and responding to them, businesses can intervene and maximise their performance, satisfaction, and productivity. By doing this, they can become more encouraging, cooperative, and committed to producing a meaningful employee experience journey.

What can business leaders do to build Positive Employee Experiences?

The concept of the employee experience may be broad. However, it begins with optimising each point of contact that an employee has to produce a smooth and holistic experience at every step. 

Herein lays one of the major obstacles to enhancing the employee experience. Its components are spread out across many individuals, tools and platforms. Putting these puzzle pieces together and creating a consistent and positive work environment for your employees is imperative. 

Unfortunately, many believe that it starts and ends with an employee experience survey. While such surveys can help put the finger on the pulse of the overall mindset, there’s so much more to managing the employee experience journey. 

Not sure how to start? Below are the best practices for a positive employee experience. 

1. Invest in effective technology 

Good technology (specifically, a good performance management tool) will enable you to boost employee engagement and company culture while streamlining communication and processes. It will allow you to approach the employee experience holistically and strategically without getting delayed or disrupted by deployment and integration issues. Given the amount of people data in any organisation’s ecosystem, it is crucial to invest in technology that is hassle-free. For instance, Synergita’s Performance Management System makes it effortless and secure to boost employee engagement with powerful features that help manage their entire journeys.

2. Encourage open communication and Feedback 

There must be open communication lines for dialogue (through a performance management system, over the phone, or in person). Employees must learn how to interact with one another (and who to connect with on certain issues). It is also important to note that employees must feel safe in the conversation. Hence, it would help if you assured them that speaking out about their honest feelings and ideas will not adversely affect them. For this, there needs to be a healthy amount of trust and respect at work. Of course, in this regard, an employee experience survey can go a long way to lay the foundation. 

3. Make every moment matter 

The employee experience is holistic and involves more than just following already established procedures. No matter where you are or what you are talking about, interactions with employees should always be compassionate and respectful. Positive employee experiences are important, and you should seize every opportunity to provide an excellent experience for your employees. 

4. Cater Employee Experience to Employee Personas 

The employee experience is not a one-size-fits-all approach. The workforce we have around the world is multigenerational, multicultural, diverse, and special. Therefore, your company’s employee experience must consider each person’s specific requirements. Thus, promoting an inclusive employee experience fosters a sense of belonging for all employees. 

How Synergita can help you create and adopt proven Employee Retention Strategies

One of the most effective investments your business can make is a positive employee experience. Investing in a PMS allows you to observe benefits, including a larger talent pool, higher retention, and increased income. 

Synergita’s Performance Management System (PMS) helps organisations of all sizes foster a culture of communication and collaboration. You get a cutting-edge solution to ensure employees are encouraged to work together, communicate honestly, and value one another while offering continuous feedback and appreciation. It also includes features like highlighting employees who provide or receive the most feedback on leaderboards and more. 

So, ready to transform the employee experience and create a thriving pool of employees who, in turn, lead to content customers and successful business growth?  

Sign up for a free trial to learn how Synergita can ace your employee experience game.