Synergita conducted a day long workshop on ‘Managing Performance and Delivering Business Value‘at Hotel Radisson Blu Airport, Chennai on 19^th February 2014 along with Mr Mali Mahalingam.  Performance Management has been the talk within the HR Circles in the recent times due to increased expectations from business and employees.  High performance organizations have the ability to attract, retain people; they are able to perform at extra-ordinary level.  Their customers love them.  For others, attrition, business excellence, etc. are a challenge.  The HR People would have spent sleepless nights thinking of this and most of them wanted to decode the word so as to make a high performing organization as well as with the employees and create a win-win situation.

The day started as early as 8.30 where we had people from various organizations & departments (not restricted only to HR) trying to decode the word coming in from different industries. Mali Mahalingam, established leader in the field of HR bringing with him more than 25 years of HR experience on to the stage was able to create a rapport with the crowd instantly. The work shop was attended by close to 40 people across different industries from IT, Media, Hospitality, Banks, Transportation and Logistics, manufacturing, etc.

Some of the ‘Key Take Away’ in the Workshop are on the lifestyle of the Winning Organizations (Creating a Sense of Urgency, Playing the Pygmalion Rule, Robust Dialogue and Focus on Strengths), High Performance Culture (Team Achieves More, Performance Expectations, Flexibility, Contributor, Suitable Environment to thrive upon, Everyone is a Contributor) Pygmalion Effect, Key Leadership Process (Clarify, Communicate, Model, Align, Engage) and Feed Forward , etc. There were several discussions about how to nuture such culture in each organization and group discussions to facilitate the best practices among participants.

Mr Raman, Director of Learning & Development shared the best practices followed at Radisson Blu with all the participants.  He spent about 30 minutes towards how they focus on “performance management” as a strategy towards creating wonderful customer experience.  Several participants appreciated Mr Raman spending time to share this and quoted it as eye opener for them on hospitality industry challenges.  Some of the best practices mentioned by Raman can be adopted in other organizations.

For more information on how Synergita can help you in your performance management initiatives, please visit us at www.synergita.com